Last Updated: [30/03/2026]

At Nirogkaya, we are committed to providing high-quality Ayurvedic products crafted with care. If for any reason you are not satisfied with your purchase, please review our return and refund policy below.

1. Returns

Due to the nature of healthcare and personal wellness products, we generally do not accept returns on opened or used items to maintain hygiene and safety standards.

However, returns may be accepted under the following conditions:

• 
  The product was damaged during delivery
  
• 
  The wrong product was delivered
  
• 
  The product received is defective
  

To be eligible for a return:

• 
  The request must be raised within 48 hours of delivery
  
• 
  The product must be unused and in original packaging
  
• 
  Proof such as photos or videos of the issue may be required
  

2. How to Request a Return

To initiate a return request, please contact us with the following details:

• 
  Order Number
  
• 
  Name used for the order
  
• 
  Description of the issue
  
• 
  Photos of the product (if damaged or incorrect)
  

Email: support@nirogkaya.com

Our team will review your request and respond within 2–3 business days.

3. Refunds

If your return request is approved, the refund will be processed after we verify the returned item.

Refunds will be issued through the original payment method used during purchase.

Processing time:

• 
  Refund initiation: 2–5 business days
  
• 
  Bank processing time: 5–7 business days
  

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products
• Products damaged due to misuse or improper storage
• Return requests made after 48 hours of delivery
  
  

5. Order Cancellation

Orders can be cancelled before they are shipped.

If your order has already been dispatched, it may no longer be eligible for cancellation.

To request cancellation, please contact us immediately at:

nirogkaya25@gmail.com

6. Shipping Issues

• Orders will be delivered within 5 - 6 working days.
• If your order is lost, damaged, or delayed, please contact us and we will assist you in resolving the issue with our delivery partners.

7. Contact Us

If you have any questions regarding this policy, please reach out to us.

Nirogkaya Customer Support

Email: nirogkaya25@gmail.com

Support Hours: Monday – Saturday, 10 AM – 7 PM